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Peruvian Water Wave Hair Bundles Human Hair Bundles 1/3/ 4 Bundle Deals 10-28” #2/#4/Natural Color Non-Remy Hair Extension

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Peruvian Water Wave Hair Bundles Human Hair Bundles 1/3/ 4 Bundle Deals 10-28'' #2/#4/Natural Color Non-Remy Hair Extension

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1 ) Peruvian Water Wave Hair Bundles Human Hair Bundles 1/3/ 4 Bundle Deals 10-28'' #2/#4/Natural Color Non-Remy Hair Extension

2 ) A refund including P&P will be rendered in the event that the item(s) is not as described.

3 ) The refund will be rendered once the item(s) has been sent back in original condition.

Seller Pay Return Cost: Ship Wrong Type /Quality Problem/Not As Order

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Buyer Pay the shipping cost Seller pay the shipping cost Photo provided Exchange available
Dislike/Unsuitable YES
Change style or color YES
Shipping wrong items or colors YES YES YES
Quality problem YES YES YES
Artificial reason NO NO NO NO

Return_Refund_End

Q: Will it shedding and tangle?

A:Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with a wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo&conditioner to wash hair twice a week.

Q: Can I dye it to another color and make another style?

A: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do harm on hairs, even destroy hairs. Please do not do this frequently

Q: Why there are short hairs on the weft?

A: When hairs cut from donors, it is a bundle of long hairs and no weft. A length of hairs needs to be folded for sewing weft. That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not influence on hair using and quality.

Q: Is every strand of hair the same length?

A: Our hair is 100% human hair, cutting from young donors. As our own hairs, real human hair is not possible to grow the exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing an order.

Q: How to measure hair length?

A: For wavy hair, please stretch it to straight, then make the measurement.

Q: How many bundles do I need for one head?

A: We recommend all of our customers to use 3-4 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist. Each of our hair bundles weighs 3.2-3.5oz. Because our hair extensions are not processed and filled with synthetic fibers, we ensure TOP quality.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of My Hair 365 (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://myhair365.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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